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Harrasment, bought ONEASSIST Mobile Insurance along REDMI NOTE 3 phone

Complain ID : CCN025034   28   Complaint's Reply

Mobile Complaint Complaint Date: December 20, 2016
Modified date: December 20, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 63-Devi Smith Building, Kantilal M Sharma Marg, Lohar Chawl,
I have bought ONEASSIST Mobile Insurance along REDMI NOTE 3 phone.
But now i am extremely disappointed with the service.
My SR#1662476 Membership ID#1000616461
have lodged complaint on 22nd NOv for damaged handset ( Broken Display) and subsequently handset was picked up with a promise of delivery within 21 days.
but to my dismay after almost 30days they are giving approximate/nit sure delivery date of 8th January on the pretext of spare part not available @MI, but when i checked personally with MI, they have the displays in stock and repair handset in 2-3days time.
We are extremely harassed with the one assist service. It feels like i have bought this trouble myself by buying insurance from one assist.
Complaint Against / To: oneassist

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    I have faced same issue with One assist company.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.