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Flipkart — replacement OR refund of moto e4 plus, bought the Moto E4 Plus from flipkart

Complain ID : CCN028765   28  

Mobile Complaint Complaint Date: September 25, 2017
Modified date: September 29, 2017
  • State :  Gujarat
  • City :  Surat
  • Address: A-278, Kribhco Nagar,Hazira Road, Surat-394515
I have bought the Moto E4 Plus from flipkart after use found out automatically switched off and I have placed a return request.
Order ID: OD110197431592900000
Return id: 11101027451989571632
First time they rejected and said to reboot the phone.
I did reboot, factory reset still not working properly automatically switched off even charged.
Please get me a replacement or refund as I cannot use the mobile proper due unaccepted switched off.
I didn't expect such a customer service from flipkart.

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Ordered and Approved : 11th September 2017(Monday)
Delivered :13th September 2017(wednesday)
Return Request :20th sep 2017(Reject)
Return Request :20th Sep 2017(Hold due to Technician visit)
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Technician Visit : Jeevas authorized services pvt ltd :20th September 2017(wednesday)
Service Request Number: 7l20-27013FLPKRT-3088765
The technician then had changed in mobile and said that if you have query for this then give e missed call on the beloved mention number.
I had done with missing call but they don't try to contact me.
+918038113838
+918030474700
Complaint Against / To: Flipkart — replacement OR refund of moto e4 plus

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