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Want satisfaction from Samsung

Complain ID : CCN028222   33  

Mobile Complaint Complaint Date: August 12, 2017
  • State :  Gujarat
  • City :  Gandhinagar
  • Address: Sector 13 Ch Type 315/4 Opposite Suvidha

Iam samsung user and i use samsung j7 prime and phone has still in warranty 
And suddenly my phone has stop working and then i go to service centre 
And service centre reply me after two days and says the motherboard 
Is dead because of water but in actually phone is not In contact with 1 drop of water and service centre says to us to invest 10000 rupes on mother board 

Other information of service center:- samsung mobile service centre 
Dev services 
102,103,urja complex 
Nr D mart ,visat-gandhinagar road, 
Sabarmati,ahmedabad,380005 

We also send mail to Samsung company and they replay that




Dear Mr. Vaghela,

Greetings!

This is in regards to the complaint of your Samsung handset model no. SM-G610FZKDINS, bearing serial no. RZ8HA0L47AT.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair during warranty period to ensure equated performance of your product. This warranty is considered void if the product is tampered within the warranty period or due to improper usage.

This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product.

Therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis. As such the total cost of repair would be Rs-7917.56/-.

In conclusion, based on our discussion, we would not be able to cater your request for discounted repair of your product.

Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.

We value your relationship with Samsung and assure you of our best services, always.



Best regards,

Vipin kashyap

Senior Executive- Customer Experience

Samsung India Electronics Pvt. Ltd.

Desk Phone: 0120-3323831



Complaint Against / To: Samsung

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