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Complaint against Syska Gadget secure insurance company because mobile not received

Complain ID : CCN023531   30  

Mobile Complaint Complaint Date: October 23, 2016
Modified date: October 25, 2016
Dear sir,

Kindly consider this as my complaint against Syska Gadget secure insurance company because my phone is in their possession from the last two and a half months and despite my many multiple follow ups they are not returning my phone to me. I have called to their helpline, written to their customer care many times but still my phone has not been returned to me and no proper response has been given. I have also asked them to connect my call to their senior person in-charge but they put my call on hold for very long and then disconnect my call at that time. So I am writing to you with a hope that you will help me and take legal strict action against the company. This company seems to be a fraud company.

For your reference I am putting down more details related to my case:
Purchased HTC handset (model: Desire 826, IMEI no.: 359632060112304 ) on 11/10/2015 with an insurance cover of INR 1200. This insurance provider is Syska Gadget Secure.

I handed over my handset to Syska Gadget Secure (located at 521, Udyog Vihar, Phase V, Gurgaon) on 10/08/2016 and my CIN number given by Syska regarding my complaint is 1607154265.

Its been more than two and a half months and till date they have not returned my phone.

HTC company has sent me a SMS on 21/10/2016 confirming that my mobile handset has been delivered to Syska office at Gurgaon.

After HTC's confirmation I called up Syska Gadget Secure customer team to find out when should I visit to collect my HTC mobile. In response the customer care agent told me that they have not received the mobile and it is still under process.

I am a architect student and my 90% of study work/ project work is facilitated through my phone. So now you will be able to understand my sorrow and problems that I have been facing.

I request you to take such strict legal actions against this company that they are penalized for harassing consumers like this.

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