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Regarding problem in LeTV mobile phone LeEco Le 1S Model No. X507 and problem faced till date.

Complain ID : CCN020898   45   Complaint's Reply

Mobile App Complaint Complaint Date: July 5, 2016
  • State :  Delhi
  • City :  South West Delhi
  • Address: H.No. LPT 318, P&T Colony, Sarojini Nagar, New Delhi.
I had purchased Letv mobile phone (IMEI/Serial No: 869087025992055) on 08/04/2016 through Flipkart online store. But on 09/06/2016 I installed the latest software update company and after installing the update phone it starts hanging (Apps itself automatically get started and minimize itself and its menu key does not work). Then I called customer care and they informed me to visit the nearest service center HCL Touch 202 & 203, Nehru Place, New Delhi. On visiting the service center i told them about the phone problem they took my phone and provide me the service Job sheet No. JS16061100785 and asked me to come on 13/06/2016. But when I visited the service centre on 13/06/2016 they told me that your phone will be replaced with the new one by the company within seven days. Later on after seven days I contacted the service centre they told me it will take another seven to twelve days or till availability due to limited stock problem. The company customer care is saying that they are unable to trace the above job sheet and forwarding my problem to their concern department but I have not received any response regarding refund process from their side till 05/07/2016. My phone is only just two month old and is covered under warranty and I am worried about my money that in case such problem arises again in future I have to face again the same problem. I requested the company to kindly refund my money because of their stock availability problem, but they are saying nothing about it. My request is that the company should refund back my money as the delay is from their side(Stock problem) and moreover i am not interested in getting my mobile back because in future i don't want to face such problem again.

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    BHORANIYA ANKITKUMAR SURESHBHAI

    replace of mobile due service not provided good by BHORANIYA ANKITKUMAR SURESHBHAI:

    (5 of 5)

    I am ankit from rajkot gujrat India I am facing very bad experience of leeco LeTv i give my le1s mobile phone for problem of auto back while data connection before 4 months but than after i received damage mobile so i submit again for repair it but again i received dead mobile so i cant accept it so i submit again for replacement with new mobile beacause i cant accept damage mobile fault of company so please help me for replacement of mobile.
    I submit my mobile 4 times
    1 time )auto back while data connection but i received damage mobile jobseet no.JS16092100347
    2 time)received damage mobile so submit it job seet no. JS16101300913
    3 time) received dead mobile so submit it again jobseet no.JS16111000834

    So i cant accept my damagemobile beacause of its already opebed 3 timea dueto compny faultso icant accept it so please help ne for it

    Store adress
    Tagore road- rajkot gujrat
    Maruti showroom
    silver chamber 29


    Thanks,
    ANKITBHORANIYA
    9687060601
    ankitbhoraniyamech@gmail.com

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.