Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Poor Customer Service From YU YUTOPIA mobile in Bagnan, West Bengal

Complain ID : CCN022409   24  

Mobile App Complaint Complaint Date: September 7, 2016
Modified date: September 9, 2016
  • State :  West Bengal
  • City :  Kolkata
  • Address: Raj Palace, Near- Puspa Medical, Vill And P.O-Bagnan,Dist- Howrah, West Bengal-711303
My name is INDRAJIT Prasad Gupta and I am from Bagnan, West Bengal. In January I bought my YU YUTOPIA. But at may end my phone’s SIM SLOT became unresponsive. On 2nd of June I gave my phone to the nearest service center. They gave me a Job sheet number. After 25 days they said that the device is not repairable here so they are sending it to the warehouse. That day they gave me another Job sheet Number- E030538-0616-24016459.After so many request call from
my side to the customer care they send the phone on 28th of August. When I receive my phone I saw it was completely covered with scratch and was in very bad condition. So I refused to accept. That day they gave another Job Sheet Number- E030538-0816-25122819.
Its been more than 3 months and I still not got my device in desired condition. I hope you can understand my frustration
with the poor quality of service from YU. I also learned why companies like SAMSUNG, ONE PLUS, APPLE and L.G are very
good in business and why people not prefer YU. So my request to you will be to look into the matter and help me to get
my device as soon as possible.

Thanks,
INDRAJIT Prasad Gupta

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.