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Delay in delivery by xiaomi india service center kolkata

Complain ID : CCN021296   45  

Mobile App Complaint Complaint Date: July 24, 2016
  • State :  West Bengal
  • City :  Kolkata
  • Address: Arya Regency Building, 10/1, Andul Raj Rd, Hazra, Kalighat, Kolkata, West Bengal 700026
consumer Name : CHANDRA SENGUPTA
• Contact Number : 89814560459831392394/8017399511
• Alternate contact no:9831392394/8017399511
reporting against brand:xiaomi india
• IMEI of phone : 867079020816704
• Job sheet number:ISHO5180
• Model Number of Device : MI4 16gb
• Place of Purchase :AMAZON.IN
• Name of service center:INFOTEL SERVICES
• Address of service center:Arya Regency Building, 10/1, Andul Raj Rd, Hazra, Kalighat, Kolkata, West Bengal 700026
date of submission of phone-01/07/2016





I have not received my mi4 phone repaired yet after 23 days.

I reported to customer care in the following ways since last 1 week:

1>I complained via online chat service more than 4 times and everytime they assured that they will resolve the issue and contact within 24-48 hours.i still got no result from there.

2>I posted a customer service complaint thread on the forum of xioami and the link is

" http://en.miui.com/thread-308845-1-1.html" but it has been days I got no reply from the mi officials about resolving the issue.

3>I called at the service centre repeatedly and they also could not give any particular date for delivering my phone yet its been already 23 days since I gave my phone and they asked me for 15 days.

please check my issue and try toresolve it.

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