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Complaint about Defective mobile delivered by Amazon company

Complain ID : CCN023193   42  

Mobile App Complaint Complaint Date: October 10, 2016
Modified date: October 12, 2016
I purchased Moto G Plus, 4th Gen (Black, 32 GB) from Amazon website (amazon.in), order no is - 403-1740817-5686721 and company delivered the mobile on 05.10.2016. i notice faulty display and inform the company same day to replace or return the device. Representative of Amazon company asked to take DOA letter from service of Moto. But service centre refuse to DOA letter without giving any reason. I informed amazon company about this but they also refuse to return or replace the mobile.

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