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Was fined even after booking seasonal pass

Complain ID : CCN063113   36  

IRCTC Booking Complaint Complaint Date: June 30, 2023
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 412 A4, Rizvi Building, Behind Kalina Church,kalina, Santacruz East
Booked 3 months seasonal pass from panvel to vashi of rs 640 on 13 june. Amount got deducted and ticket was booked successfully. When TC asked for ticket today , pass was not available in the app.I showed her my bank statement which showed paid uts 640, but I was still fined for rs260.I had made the payment and booked the ticket, but if its apps fault why I had to pay the fine.
Complaint Against / To: UTS

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