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You Broadband Internet Connection Internet connection service not recieved.

Complain ID : CCN030922   46  

Internet Complaint Complaint Date: March 2, 2018
Modified date: March 5, 2018
  • State :  Maharashtra
  • City :  Pune
  • Address: A/5, Bhelke Residency, Bhelke Nagar, Kothrud, Pune-411038
I applied for internet connection 11/February/2018. there was no response from the team for a very long time about the connection. I was calling them again & again during all this period but there was no response. I had already given the cash to them so i didnt understand reason for delay. All this while i was talking to sales guy Mr. Zafar ( 9145412252). However I recieved the lan connection 7-8 days late ie. on 17/ Feb. But still havent recieved the router. I tried calling Mr.Zafar and their customer care service but nothing happened. Also Zafar keeps telling me that today I will recieve the router and it is a month but still didnt recieved the router.modem yet.Now Mr. Zafar is not picking up my call. I even called customer care 3-4 times, in which we told the situation & that we are not getting the service. They said they will look into it & also gave reference no. which was never resolved. Account No. is 1669016.

ALSO THEIR IS A Rs.200 PAYMENT DIFFERENCE HAS BEEN REFLECTED.
Payment Done was Rs.5528/-
However Payment done was Rs.5728/-

Please find attachment The bill and the email and sms i have recieved about the payment.
I am tired of following up them for over 2 months now. It's been a traumatic experience.

I need full payback which i have paid i.e. amount of Rs. 5728/- also compensation for all the mental harassment i went through all this while to get a simple service for which i have already paid.
Or else I should get my service done quickly.

Please look into this as soon as possible.

Please help me with a solution.

Awaiting for your reply,
Madhura Gadade
7767059737
Complaint Against / To: You Broadband Internet Connection

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