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Used 1 Month Of Tikona Brodband and tikona not refund money

Complain ID : CCN022420   36   Complaint's Reply

Internet Complaint Complaint Date: September 8, 2016
Modified date: September 9, 2016
My Name is Sandip. My Tikona ID is 1115974154. I buy 3 months plan from tikona at 2004 Rs from December 2015. I used internet 1 month. then i never used internet. after 3 months expired tikona give me extra charges 1377 rs. I not paid then one day i got call from advocate says me case opened by tikona . So i paid more 992 rs instantly. So now i want refund 992 Rs plus 2 months no internet usage charge 1300 Rs. I also called sometime to get refund but customer care not give me any satisfying answer.

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    Tikona Care

    Re: USED 1 MONTH OF TIKONA BRODBAND AND TIKONA NOT REFUND MONEY by Tikona Care:

    (5 of 5)

    Dear Mr. Sabhaya,
    Greetings from Tikona,
    We have checked and found your account has been terminated as per you request.
    As Full & Final Settlement has been concluded no dues are pending for your account.
    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    Sandip

    I want to refund my 2295 Rs by Sandip:

    (5 of 5)

    I call tikona care 2 times but I not getting satisfied answer. I paid 992 Rs on 22 August 2016. I got call from tikona advocate for harrasment for money. I not used internet from last 7 months. I paid 992 rs because of I not used internet from last 7 month. One more thing I want also refund for 2 months which is not used by me. I want refund 2295 rs . I am not satisfied with this tikona care answer. I paid 992 rs forcefully by tikona advocate.it's not fair thing.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.