never ending - Internet problem
Complain ID : CCN053741 23
Internet Complaint
Complaint Date: July 22, 2021
We are facing internet problems the issue always being the same that is either major fiber cut or major power cut whenever there is no power cut in the area.
even the customer support never replied satisfying answer and they cut the call from their end after saying some rote words i.e. major power cut or major fiber cut and will be resolve by the evening.
if the team knows about the issue then why not the team is planning for some permanent solution. The internet does not work more than 1-2 days a week.
Even if we call before 9.30 am call being transferred to the surat office and if we call after 6.00 pm in that case also call transfer to the surat office.
Let's we can understand that the office time is 9.30 am to 6.00 pm. however, if the problem occurs at 5.00 pm and if we call the customer care, in that case, the problem will only be solved by the next day because the issue can not be solved in 1 hour.
The support team can not extend their office time if the user faces any issue when they know that the users will suffer the whole night and the next day without internet.
we really not satisfied with the service and the support team.
even the customer support never replied satisfying answer and they cut the call from their end after saying some rote words i.e. major power cut or major fiber cut and will be resolve by the evening.
if the team knows about the issue then why not the team is planning for some permanent solution. The internet does not work more than 1-2 days a week.
Even if we call before 9.30 am call being transferred to the surat office and if we call after 6.00 pm in that case also call transfer to the surat office.
Let's we can understand that the office time is 9.30 am to 6.00 pm. however, if the problem occurs at 5.00 pm and if we call the customer care, in that case, the problem will only be solved by the next day because the issue can not be solved in 1 hour.
The support team can not extend their office time if the user faces any issue when they know that the users will suffer the whole night and the next day without internet.
we really not satisfied with the service and the support team.
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