Internet Connection Not Working Properly as Contracted
Complain ID : CCN017142 34 Complaint's Reply
Internet Complaint
Complaint Date: April 8, 2016
- State : Maharashtra
- City : Thane
- Address: Rashmi Complex
Reference Billing Account Number: 113 308 268 User ID : 1102031766 The problem began December, when my Internet went down for several days.The problem continued throughout December to March. My Internet would cease working for several hours /days at a time, and then restart spontaneously. Also when i requested for Closure of Account because of continues service issues, still Tikona team did not process request and continue charging bills. Tikona Support Team have acknowledged / certified on Support calls that because of issue with Network Tower in area there is a problem with connection Support team always tell lies about billing period and complaint solutions. As I have not received the service that I contracted for I consider Tikona to be in breach of contract. Hereby I would request Tikona to reimbursement of the sum of Rs. 2396 which represents proportion of the sum I have paid for the service that I have not received.
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