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False promise and wrongly charged, Reliance 4G Billing and false commitment issue

Complain ID : CCN021490   28   Complaint's Reply

Internet Complaint Complaint Date: August 1, 2016
Modified date: August 1, 2016
Reliance 4G -Billing and false commitment issue .

248414847

Hi
I have no idea , if any one read this or respond but I have to raise my HAND here !!


My self-using reliance DATA Card ( 932504051 ) since 7-8 years , during may I got sms or call to upgrade to 4G .

Being an old customer I had to pay 899 for new 4g Dongle , which was nice.

While asking about the plan or payments , it was told me that , it will remain as you old plan ( 450+ tax for 15GB ) 10 Night and 5 Day !!

I have asked this questions everywhere ( in your store and call center ), but the answer was same ! ( old plan)

Today , I have surprised to see sms for 2454 Bill for july !! shocked,
Called store , they are saying Reliance changed the plan for 4G !! and I am not aware of that and no mail no sms … …

How come a company like Reliance do like this ?? to any customer ??

I need some clear clarification on plan and payments .. so that I can take further action
1. To go with reliance or not … .

I thought I will keep at least one relation with Reliance after Big TV but it seems this is also not going to last further ..

Bad luck !!

Thanks
Sumit
(9881101760)

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    Reliance 4G -Billing and false commitment issue . by Amit Srivastava:

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    Hi
    I have no idea , if any one read this or respond but I have to raise my HAND here !!


    My self-using reliance DATA Card ( 9313160457) ) since 1 years , during may I got sms or call to upgrade to 4G .

    Being an old customer I had to pay 899 for new 4g Dongle , which was nice.

    While asking about the plan or payments , it was told me that , it will remain as you old plan ( 599+ tax for 10GB ) 5 Night and 5 Day and after throttle speed unlimited.

    I have asked this questions everywhere ( in your store and call center ), but the answer was same ! ( old plan)

    Today , I have surprised to see sms for 2159 Bill for july !! shocked,
    Called store , they are saying Reliance changed the plan for 4G !! and I am not aware of that and no mail no sms … …

    How come a company like Reliance do like this ?? to any customer ??

    I need some clear clarification on plan and payments .. so that I can take further action
    1. To go with reliance or not … .


    Bad luck !!

    Thanks
    Amit Srivastava
    9582298833

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