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Complaint to Tikona Digital Networks for payment is Done in Advance but service is not provided

Complain ID : CCN029950   26   Complaint's Reply

Internet Complaint Complaint Date: December 22, 2017
Modified date: December 22, 2017
I am Ravi Mishra from Indore MP i would like you to help me against TIKONA Internet service provider. I bought a connection from tikona and paid money in advance for three months but connection didnt work for 10 days properly and after 10 or 15 days it stops working i called several times to their customer care but no one listen to me they were always asking for more time to rectify problem. after all their effort my problem was not solved i asked for help almost every person local, outsiders service providers but all misbehaved and no buddy help . atlast i asked them to stop my service s and refund me my remaining money but they refused and asked me to complete a billing cycle while i was not able to use services when i asked for refund they are not giving me money and asking me to deposit their equipments i dont trust them so i refused . now they have sent me a bill of rs. 1500 which is i am unbale to understnd for wht and now they are threatening me that they will file a case against me for non payment. plz help
Complaint Against / To: Tikona Digital Networks

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    Tikona

    Complaint to Tikona Digital Networks for payment is Done in Advance but service is not provided by Tikona:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    This is a gentle reminder to follow-up on your concern listed on December 22, 2017. Kindly share your details with us for further assistance.

    Regards,
    Tikona Care.

    Tikona

    Complaint to Tikona Digital Networks for payment is Done in Advance but service is not provided by Tikona:

    (5 of 5)

    Dear Subscriber,

    Greetings from Tikona.

    We have not received your information; hence we consider this case closed from our end.

    We now request you to share your detail on our official Tikona Forum - forum.tikona.in

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.