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Complaint regrading Tikona Broadband Worst Service and Sending Higher Amount Bill

Complain ID : CCN023359   43   Complaint's Reply

Internet Complaint Complaint Date: October 17, 2016
Modified date: October 18, 2016
Hello,
I am Mukesh Sachdev, using Tikona Broadband since a year, my Tikona service Id is 1114492804. In starting there was no service or any other issue. But after 6-7 months I was facing speed issue frequently. I did complaint to them. But there was no solution after that.
Therefore I didn't paid their bill, So they stopped the service and they were calling often to pay a higher amount.
When they stopped the service without informing, I asked them to start service I will pay the amount what I have used. They were demanding Rs.1300 and finally they agreed to pay Rs.400.
I asked them to restart the service then I will pay, but they didn't.
After it I never used or they never restarted the internet service but still they are send me Bills every month.
Now they have sent me a Legal Notice to pay Rs.2000 or they will file a case against me. Actually I have to pay only Rs.400 what I have used.
Kindly solve this issue and teach them lesson that they are not providing good service yet demanding to pay wrong bill amounts.
My Name: Mukesh Sachdev
Contact: 9099913888

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    Tikona Care

    Re: Complaint Regrading Tikona Broadband Worst Service And Sending Higher Amount Bill Ahmedabad by Tikona Care:

    (5 of 5)

    Dear Mr. Sachdev,

    Greetings from Tikona.

    We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

    Regards,
    Tikona Care

    Tikona Care

    by Tikona Care:

    (5 of 5)

    Dear Mr. Sachdev,

    Greetings from Tikona,

    We have checked and found your account is terminated as per your request.

    As full and final is concluded, we request you to make payment of Rs. Rs 2274.72/- at the earliest.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.