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Non Compliance of Promise, purchased a One Assist Insurance from Apple Store

Complain ID : CCN025880   64  

Insurance Complaint Complaint Date: February 2, 2017
Modified date: February 3, 2017
I had purchased a One Assist Insurance from Apple Store in Select Citywalk, Saket, New Delhi, for a iPhone 6 Space Grey 16GB model in June 2016.

The phone recently got damaged after slipping from my hand and falling on the floor. I had requested a claim with Service Request number 1695505 on December 11, 2016.

The Purchase of the warranty from the said provider promised to give me a Spare Handset untill my phone had been repaired. It has been about 2 months and I have not received any backup handset to use from them.
It has caused me immense inconvenience and a loss in my business.

I would require them to pay for monetary losses caused to me due to their non-compliance.
Complaint Against / To: Against One Assist

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