Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Complaint against PPS YOU NEED AND NEW INDIA ASSURANCE for not returning my IPHONE 6S

Complain ID : CCN023199   31  

Insurance Complaint Complaint Date: October 11, 2016
Modified date: October 12, 2016
I had bought insurance from APPS YOU NEED AND NEW INDIA ASSURANCE when i bought my phone. My phone broke and I had claimed an insurance on my iPhone 6s...CIN no D6841736722...my phone was collected on 26 August 2016 by the company s representatives and i received a message saying that i will receive notification about the approval status of my claim in 5 days..I did not receive any notification after that.Upon calling customer care i was informed that at times the message is not sent and that the phone should be repaired within 20 days..I waited for 20 days and checked the status it still showed as approval pending..i called customer care and was told to fill a complaint and that someone will contact me within 24 hours..I filed a compalint and i received no notification or call from them..It has been over 50 DAYS now and it still shows as pending.On calling their customer service they say that they can only take requests fpr new claims and cannot track existing claims and to email their support team.I have emailed their support team over 20 times and they keep sending the same reply that its pending without telling me why or when my phone will be returned.i even told them that they dont have to repair the phone to just return it but they are not doing that too. .This feels more like a scam than a insurance company...I started posting on their facebook page first they just blocked me and deletd my comments.Its been over 50 days and they dont seem to be having any intention of returning my phone back.PLEASE HELP!!!

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.