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My Insurance Claim is Rejected ( Mobile Insurance Damage)

Complain ID : CCN027695   48   Complaint's Reply

Insurance Complaint Complaint Date: June 22, 2017
  • State :  Rajasthan
  • City :  Jodhpur
  • Address: Maheshwari Street, Inside Chandpole
My insurance covers physical damage of the phone. I claim my insurance on 22/06/2017. they gave me a complaint id DJUN22767. call the company customer care to response in your claim is rejected...
Complaint Against / To: Apps you Need

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    Ashish Mahajan

    Mobile insurance claim not paid by insurance company by Ashish Mahajan:

    (5 of 5)

    Hello sir/mam,
    I'm from Jammu j&k and purchased my mobile Samsung A5 in 2016 from M/s Arpit electronics Jammu for ₹ 30000/- with insurance cover by Apps daily company for ₹ 2500/- in 2/4/2018 my mobile accidentally total damaged. I registered online claim. In reply company demand ₹1500/- charges for claim process which I transfer in a week than they send me box by courier in which I send my mobile with all the requirements. After one month they returned my mobile reasons parts not available with letter repair from local service center. When I approached local Samsung service center they changed ₹ 150/- for estimate given for ₹ 24000/-. After that I call company executives and toll-free no. Their is no reply from their side. Now I am feel very much harassment by not getting my claim from dealer & company side. I had all the details with me. So please guide me how can I further get my claim & whom to contact.
    Thanks & Regards
    Ashish Mahajan
    132/2, Pacca Danga
    Akhnoor
    Jammu J&k- 18120
    9622300114
    9419100114

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.