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Claim oneassist raised on 2nd May 2017 has not been processed yet

Complain ID : CCN027292   39   Complaint's Reply

Insurance Complaint Complaint Date: May 15, 2017
Modified date: May 15, 2017
Hi,
I purchased mobile insurance for my iphone 6 in 2015 and raised a claim for that as phone screen got damage and reinsured iphone6 again in 2016. I had raise claim for my iphone 6 mobile insurance on 2nd May 2017 for my renew insurance. Had submitted all the required documents asked by claim team. But replacement letter which was issued to me after my first claim consist on oneassist name and my name was not mentioned in it. But all the other details as mobile serial number matches with my present phone. Being an unknown customer i was not aware that customer name should be mentioned on replacement letter. This mistake was done from oneassist side. Now when i have raise claim for my damage phone, oneassist is asking for replacement letter on my name. for that i request on 4th May 2017, it being 11 days they have not issued me my replacement letter and have not processed my claim. I have written numbers of mail to happytoassist team but they never reply of my mail. when i call coustomercare every day they say wait for 48 hours your request is in process, they never give satisfactory reply. I feel so cheated, if customer need to take this much pain then what is the mean of purchasing insurance. I have wasted so much money and my precious time on calling to customer care, who will pay me back for that. My insurance will get expire on 19th may 2017. I am not sure if I do not get replacement letter till then and after that oneassist will process my claim or not. So bad services of oneassist feel cheated from the company.

My Relationship number: 771362
Plan: R_Premium Protaction Plan>45000
email query number: 1966752,
service request number : 1953536


Complaint Against / To: oneassist

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    OneAssist

    CLAIM ONEASSIST RAISED ON 2ND MAY 2017 HAS NOT BEEN PROCESSED YET by OneAssist:

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    Dear Himani,

    Greetings from OneAssist...!

    We are sorry to hear about your experience and regret the inconvenience caused to you

    We have forwarded your details to our team and they will get in touch with you shortly for the same.

    We appreciate your patience in the interim.

    Regards

    Team OneAssist

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    CLAIM ONEASSIST RAISED ON 2ND MAY 2017 HAS NOT BEEN PROCESSED YET by himani sharma:

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    Had received call from oneassist and they gave assurance to issue mobile replacement letter by 16th May 2017 evening. Its being more then 48 hours now since we had discussed I have not received any documents yet.

    This company is so unprofessional and it has become so pain to followup with them as their customer care executives always say only one thing that they have forwarded issue. its being 16 days now they are not processing my claim.

    himani sharma

    CLAIM ONEASSIST RAISED ON 2ND MAY 2017 HAS NOT BEEN PROCESSED YET by himani sharma:

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    I want to file case against oneassist.in. NOw they do not pick my call or disconnect it .

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    CLAIM ONEASSIST RAISED ON 2ND MAY 2017 HAS NOT BEEN PROCESSED YET by himani sharma:

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    its benign more then 7 days raised complain on jagograhakjago.co.in still i have not received my replacement letter and my claim is on hold.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.