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Misleading Policy Wordings, purchasing the policy which clearly mentioned Emergency Medical Treatmen

Complain ID : CCN038829   31  

Insurance Complaint Complaint Date: May 22, 2019
Modified date: June 3, 2019
I purchased GoDigit travel policy - D004918955- from PolicyBazaar for travel to US. I read the policy wording before purchasing the policy which clearly mentioned Emergency Medical Treatment is covered. But after I visited a doctor is US for sudden pain in my tooth, he gave me antibiotics and pain killer to get relieved from the severe pain. When I submitted documents for claim for doctor fees + medicines I was denied the claaim stating this doesnt come under Medical Treatment. You need to purchase separately a dental plan. When I asked it was no where mentioned in the policy wording that Dental treatment is not covered in Medical Treatment and it is a broader term, anyone would be misled assuming treatments to be covered.


They bifurcated the Dental treatment from MEDICAL Treatment without informing the customer by providing any * or something to show as a clause in the policy wording while purchasing the policy.

This is highly misleading and more importantly it feels like you are making fool who trust you while travelling abroad.
Complaint Against / To: GoDigit

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