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Rejection of mobile liquid damage claim - One assist consumer solutions pvt ltd

Complain ID : CCN033822   49  

Insurance Complaint Complaint Date: September 14, 2018
Modified date: September 18, 2018
Pathetic style of claim handling at One assist

I, Dinesh Kumar Aggarwal One assist Mem ID. 1001136332, lodged claim of My MI mobile non functioning on 27th Aug18 (after getting it verified by MI authorised service centre under warranty, and they confirmed liquid damage happened in it). I have lodged claim on 27th Aug18 with one assist. After 15 days of daily chase, One assist team rejected the claim on 12th Sep18 by quoting the circumstance of damage given by me are "mysterious" and hence claim rejected. When MI authorised service centre is confirming the handset damaged due to liquid, the One assist cannot reject the claim.
Very pathetic service support.

Need your complaint board form to address this issue.

Dinesh Aggarwal
aggarwaldinesh@hotmail.com
Complaint Against / To: One assist consumer solutions pvt ltd

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