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Defective product not returned by pepperfry.com online website

Complain ID : CCN030150   41  

Furniture Complaint Complaint Date: January 7, 2018
Modified date: January 23, 2018
  • State :  Gujarat
  • City :  Surat
  • Address: 404 LAKE CASTLE, NEAR JAINAM RESIDENCY OPPOSITE PAL LAKE , PAL-ADAJAN , SURAT-395009
bought a bed from peperfry.com, after assembly the bed was shaking , I complained to customer care, after a week of lingering the case , one of account manager of pepperfry ,(naresh )called me and asked to accept the product and fix the problem by self , we will offer an additional discount of 5k rupees. I denied as the product was defective. Same day evening , I called customer care for update and I was shocked with response , they literally denied to return the product and mr. Naresh told me to whatever you can we will not return the product . I am feeling cheated by pepperfry...I lost my money and mental peace too.
Complaint Against / To: Pepperfry.com

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