Breakage of dining table, The customer care failed to help on reporting the incident complaint
Complain ID : CCN034409 53
Furniture Complaint
Complaint Date: September 25, 2018
Modified date: October 23, 2018
Dear Royal Oak Team,
This has reference to the dining table purchased from your Banaswasdi store on 07/11/2014 in the name of Shikha Prasad order no:141504964. The table had a glass top. The glass on the table suddenly broke off(almost blasted ) into pieces with a loud noise .The glass pieces were scattered all around the house which could have caused a serious injury.
The customer care failed to help on reporting the incident complaint id:29712. I had also visited the store in person and requested the store manager to send a technician. However nobody turned up.
This is a safety concern.The reason for breakage is clearly the poor quality of glass used and is a manufacturing defect(https://youtu.be/7EgAUhsiRQs).
Please get the table fixed or replaced at your end.
Regards,
Nisha Prasad
Contact No:8551834349 9535150340
This has reference to the dining table purchased from your Banaswasdi store on 07/11/2014 in the name of Shikha Prasad order no:141504964. The table had a glass top. The glass on the table suddenly broke off(almost blasted ) into pieces with a loud noise .The glass pieces were scattered all around the house which could have caused a serious injury.
The customer care failed to help on reporting the incident complaint id:29712. I had also visited the store in person and requested the store manager to send a technician. However nobody turned up.
This is a safety concern.The reason for breakage is clearly the poor quality of glass used and is a manufacturing defect(https://youtu.be/7EgAUhsiRQs).
Please get the table fixed or replaced at your end.
Regards,
Nisha Prasad
Contact No:8551834349 9535150340
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