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Poor quality furniture, I purchased a sofa set( Gioteak) through Flipcart.

Complain ID : CCN033048   43  

Furniture Complaint Complaint Date: August 4, 2018
Modified date: September 17, 2018
  • State :  Karnataka
  • City :  Bangalore
  • Address: 9092, Tata New Haven, Huskur Road, Bengaluru 562123
I purchased a sofa set( Gioteak) through Flipcart. My order No is OD 212414762871651000 dated 26 May 2018. Flipcart informed me that the sofa set would be delivered on 9th July 2018. But it was delivered early, on 26th June itself. On opening one piece, I found, the sofa was without bushes. Added that more importantly the fabric was poor, the workmanship was extremely poor, the finish was crudest. I was utterly disappointed with the product. I contacted Customer care of Flipcart and wanted to return the product. They initially said it is difficult , but then accepted. But after a week or so a person from Flipcart informed over phone that I cannot return the product if the issue was quality. He said quality of the product was not the concern of Flipcart and they rejected my return requests. The product is too crude and not worth even half the money I paid( 29,000). I tweeted about the issue. Then Flipcart contacted me and again told that they cannot take back on quality issue. So now I am left with a very poor quality product. I want the Flipcart to accept return of the product and return my money. MOST IMPORTANTLY, THE ISSUE CAUSED IMMENSE MENTAL AGONY TO ME SINCE I SPENT Rs.29000 of my pension money on a useless product. Kindly help.
Complaint Against / To: Flipcart

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