Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Shopping complaint against Snapdeal.com for faulty product not replaced by company

Complain ID : CCN022561   48   Complaint's Reply

File A Complaint Complaint Date: September 14, 2016
Modified date: September 17, 2016
i ordered Mi5 phone from Snapdeal on 20.08.2016. The product was faulty as the screen was not responding and the home key was not working. I called snapdeal the next day and asked for replacement. they told me they would send an engineer at my home to check the product. the engineer came and checked the phone and told that the phone has problem and would be replaced. i got a mail saying my phone would be picked up the next day. a few hours later i got a mail that the engineer has changed his decision that the phone has problems and i would have to go to xiaomi to get the phone checked and then i would get it replaced. i went to xiaomi and got it checked and got a certificate that the phone has problems. after a few days my phone got picked on 07.09.2016. the phone has not been replaced neither i have got any refunded till date. it has been almost a month and i have neither my money nor my phone. snapdeal is not ready to help me at all. they are not tracking where the phone is. they are just stating that they have not received the phone at their warehouse.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Customer,

    Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.