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Payment charged twice for one order

Complain ID : CCN028361   45  

File A Complaint Complaint Date: August 24, 2017
I had made an order on 19th July, 2017 for Rs 1597 for which I was charged twice.
I have contacted the bank authorities and they have confirmed that amount has been credited to Box8 Bangalore and needs to be refunded by them. I have also contacted the paytm team and they have confirmed the same. I am unable to contact the box8 team. I want my money back.
Complaint Against / To: Box8

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