Money deducted from my dhani Pay wallet but doesn't credited in my bank account

Complain ID : CCN049529   35  

File A Complaint Complaint Date: November 18, 2020
I'm Prosenjit Sarker and a customer of dhani super saver card. Today 12/11/12 , I have transferred 1767 Means (1720 + 47 charge ) form dhani pay wallet balance to my fincare small finance bank account having a/c no :- http://19100006448482.Now It's 17 November and my transaction done on 12 November and no solution given from dhani company It's 18 November now 6 days completed. But no solution get from dhani company.
I'm attached the screenshot for your reference.Please fix it and send my money to my bank account or refund money to wallet.
Complaint Against / To: TranServ Dhani Pay

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