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Denied my stay in hotel booked by Agoda application.

Complain ID : CCN057672   162  

File A Complaint Complaint Date: May 17, 2022
  • State :  Kerala
  • City :  Malappuram
  • Address: Kolamala House Kunnummelpotty Po Muringamunda Edakkara Via Malappuram District, Kolamala
My self Sandra and I made a booking for 14th may 2022 and my booking was confirmed.when i reached the hotel they told me that there is no more rooms.this is very pathetic service and I paid almost 1700 rupees already kindly do the refund for me.
After 2 hours of search I got a pathetic hotel atlast.because of you Agoda shame on your service
This is my second mail about this issue.i tried so many times to get support by coustomer care but there is no one for me. This is a serious issue.
And I have already done 2 mails through your application
Complaint Against / To: Agoda

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.