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Videocon D2h - Various issue related account and subscribed channels

Complain ID : CCN037396   54   Complaint's Reply

DTH TV Complaint Complaint Date: February 13, 2019
Modified date: February 21, 2019
CustomerID- 103501899
According to new TRAI rule, i have selected packages through online website which is 260 rupees per month, but videocon charges me 797 rupees per month. Already i have charged over since last three days. I have regularly tried to contact customer care, but they unable to solve my issue. And also same issue is persist in online portal. I need quick solution on this and refund my over charges.
Complaint Against / To: Videocon D2h

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    Dear Golak,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

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    team d2h

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    Dear Golak,

    We would like to inform you that, your selected pack and channels has already been activated on your d2h account own channel pack according to TRAI rules.

    Further, we would like to inform you that, you are currently enjoying own channel pack according to TRAI rules at Rs. 258.90 with GST per month.

    Please be informed that your current account balance is of Rs. 128.38/- and next recharge date is 03-Mar-2019. Please note that any changes in base package or add-on pack will affect the due date.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.