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Videocon D2H Refund Money - Customer ID 95042956

Complain ID : CCN029178   48   Complaint's Reply

DTH TV Complaint Complaint Date: October 20, 2017
Modified date: October 24, 2017
  • State :  Tamil Nadu
  • City :  Chennai
  • Address: Casa Grande Cherry Pick Apartments, Apartment No A403, 4th Floor
Hi,

Where is my money? I cancelled your service and still I didn't get my refund back. My Videocon service was not working once the set o box I replaced on September 1st, 2017. Finally after multiple follow ups and requests, no one bothered to come and fix the issue. I lost my patience and had to cancel your service on September 14th, 2017. Now its been more than a month and I sill haven't got the refund. Again for getting the refund, I had speak to multiple Associates, Supervisors, Team Leaders and Team Managers. But again no luck. No one from the back end team is bothered to call or refund me the amount.

Ingesh (Team Manager) said someone would call but no one called till now. When I cancelled the service I had a balance of around 1300 and now when I check my account its 0. Why is that? Where did my money go? I recharged for 1575 and I need the refund from September 1st, 2017.

Can someone look into this and sent me my money. I would also need a compensation for the amount of money I spent to call your customer care, plus mental torture that you guys gave me.

Regards,
Vipin
Complaint Against / To: Videocon D2H

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    Dear Customer,

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