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Videocon d2h - HD Set Top box not installed even after making payment.

Complain ID : CCN031776   43   Complaint's Reply

DTH TV Complaint Complaint Date: May 14, 2018
Modified date: May 15, 2018
Hi Team,

This is with regards to my Videocon d2h service. My customer Id is 116164570.

I had requested for HD Set Top box on Wednesday, May 16 2018 and made an advance payment of Rs.1,224/- for HD upgrade and 1 month subscription. Today is Monday, May 14 2018, till now I haven't got the HD Set Top box installed in my home.

Registered Complaint twice on Thursday and Saturday (Complaint no. 586371551 & 587024101), but till now no engineers or back end team from Videocon d2h responded to my complaints. Every time I enquired about the status of the complaint they ask us to wait for 24 hours to resolve. It is been more than 72 hours now. I have raised multiple complaints, sent mail to Nodal Officer, yet no response from either of them.

Today I have requested for a refund of my money, they refused to do so. I asked for disconnection of d2h and they asked me to wait for the call from back end team within 7 days. This is frustrating, taken payment upfront for the service and not provided, when asked for refund, customer care executives are saying they don't have a procedure for refund, back end team will contact you. I spoke to their supervisors, team leads all have the same response.

I'm raising this complaint in this forum so that I get a speedy response and help in getting my payment back as soon as possible.

Looking forward for you quick response on this matter.
Complaint Against / To: Videocon d2h

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    Correction in the above complaint by :

    (5 of 5)

    There is typo in the complaint registered, Please read it as Wednesday, May 9 2018.

    VideconD2H

    Videocon d2h - HD Set Top box not installed even after making payment. by VideconD2H:

    (5 of 5)

    Dear Customer,

    We would like to confirm that, as per the discussion with our backend team your issue has been resolved and your d2h product has been installed our service engineer.


    Warm Regards,
    Videocon d2h Team

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