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Removal of sports channel without prior Information

Complain ID : CCN029961   31   Complaint's Reply

DTH TV Complaint Complaint Date: December 23, 2017
I have been using new diamond plan of videocon from a long time and already paid till Jan 2018 which had Sony ten 1,2,3 when I recharged as compulsory available channel but suddenly they removed without informing and now they are trying to sell the same channels on a discounted rate saying those were promotional channels when I have recharged my plan but when asked why did not they mention the same when I recharged plan they started to apologies saying that was their mistake but not ready to refund the channels amounts nor saying that as a token of apology they are ready to provide the channels till my recharge validity and as a dictator only saying one thing that if you want to watch the channels now you have to pay extra very disappointed with this service
Complaint Against / To: Videocon d2h

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    Videocon D2h

    REMOVAL OF SPORTS CHANNEL WITHOUT PRIOR INFORMATION by Videocon D2h:

    (5 of 5)

    Dear Customer,

    We would like to inform you that Sony Ten1/Ten2/Ten3/Ten1 HD channel(s) were being offered as a part of your subscription on promotional basis till 27/11/2017. Please be informed that this information was available on our website till 27th Nov 2017. Please write back if you wish to subscribe to the channels.

    Warm Regards,
    Videocon d2h Team

    Videocon D2h

    REMOVAL OF SPORTS CHANNEL WITHOUT PRIOR INFORMATION by Videocon D2h:

    (5 of 5)

    Dear Customer,

    We would like to inform you that Sony Ten1/Ten2/Ten3/Ten1 HD channel(s) were being offered as a part of your subscription on promotional basis till 27/11/2017. Please be informed that this information was available on our website till 27th Nov 2017. Please write back if you wish to subscribe to the channels.


    Warm Regards,
    Videocon d2h Team

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