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Services not available as per request of consumer

Complain ID : CCN037936   59   Complaint's Reply

DTH TV Complaint Complaint Date: March 15, 2019
Modified date: May 25, 2019
Sir
I requested to the customercare of videocon several times whom I have already paid subscription amount of
Rs.1000/- about a month ago and since then I am not able to select "Mera
wala Pack" using their website and finally I had sent list of channels that
i wanted to subscribe but I have lost all my interests due to lack luster
support inspite of number of written requests and umpteen numbers of calls.
Please help me get my refund with interests from videocon d2h and blackllist them in the market as they have been cheatin like this many consumers like me since last one & half month.
I had paid them Rs.1000/- online from my saving bank account on 17/02/2019 in my customer ID no.212617928.
Last time as provided in the TRAI guideline I complained this matter to the designated nodal Officer on their mail id but my mail bounced.
Complaint Against / To: videocon d2h

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    team d2h

    by team d2h:

    (5 of 5)

    Dear Mr Tiwari,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Regards,
    Team d2h

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.