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No Services Videocon DTH , Highly dissatisfied from your services

Complain ID : CCN037358   56   Complaint's Reply

DTH TV Complaint Complaint Date: February 12, 2019
Modified date: February 21, 2019
Dear concerned,

Highly dissatisfied from your services !!

Following concerns needs your attention-:

1) since 6th jan'19 iam not able to view most of channels viz.. Zee News, Zee Cinema, Star Gold and most of channels.
2) No any Information ever circulated to clients from your end from either of mediums i.e sms, call or mail ???even recharge reminders are never floated from your end.
3) Trying to contact you esteemed customer care since 2:30 noon...till now...only voice i can hear is "All Roots are Busy" ??
4) when luckily got connected...the executives are not able to resume my services also not able to co0nfirm the TAT !!
5) Recharge amount of Rs.434 is getting deducted daily without any services (Except Add Channels)

i have been associated you for so long....and such pathetic response was never expected that my channels stopped without any reason and iam even not been informed niether iam able to contact your service person, so kindly confirm how i could be able to resolve my concerns !!

so kindly suggest should i need to opt other options where atleast i could get any response at least...

customer Details are as under-:

Customer Name- Kamal Pandey
Customer Id-98914964

kindly lookinto the matter and to resolve my issues on priority.
Complaint Against / To: Videocon D2H

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    team d2h

    by team d2h:

    (5 of 5)

    Dear Kamal,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Regards,
    Team d2h

    team d2h

    by team d2h:

    (5 of 5)

    Dear Kamal,

    We would like to inform you that, your selected pack and channels has already been activated on your d2h account own channel pack according to TRAI rules.

    Further, We would like to inform you, that we have sent a technical command from our end to your Set-Top Box to refresh your d2h account and same will take effect within 15 minutes.

    Please check your TV/LCD now and in case of any error, please call at our customer care number mentioned below along with the channel name and error message which you are getting on your d2h product to arrange resolution on priority.

    Alternatively, you can follow the mentioned link to refresh your account yourself: https://www.d2h.com/refresh-account.php

    Regards,
    Team d2h

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