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Regarding the change in the plan without prior notice and permission

Complain ID : CCN037842   44   Complaint's Reply

DTH TV Complaint Complaint Date: March 10, 2019

Hi,

To whom so it may concern,

I have recently recharged my account with rs 750 and when check found out there where many channels which was stopped from your end, without prior notice and when I called the customer service there were two person one supervisor, name khusbu, I had a word with them and they said that the changes where made by the backend team, for which I was not informed before by any means, like email or call or message. Now when I asked to get my old package back that lady said it cannot be done and when I asked to send this details in written, she again declined.

I would like to have my old channels again back or I am going to take legal action for sure.

Regards
Alvin Wallace
8085822791
8718053034
9479330036
Complaint Against / To: Videocon d2h

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    team d2h

    by team d2h:

    (5 of 5)

    Dear Alvin,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Regards,
    Team d2h

    team d2h

    by team d2h:

    (5 of 5)

    Dear Alvin,

    We would like to inform you that we tried to contact on RTN ( 8085822791 ) but you are not contactable. Moreover, We would like to inform you that once the package is changed in the new regime you can’t switch to the old package. If you want to make any changes kindly visit our website or application.

    Regards,
    Team d2h

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.