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Poor customer service, I received message that my account has insufficient balance

Complain ID : CCN034399   39  

DTH TV Complaint Complaint Date: September 24, 2018
Modified date: October 23, 2018
I had done a recharge for a month .however after 15 days I received message that my account has insufficient balance .I called up the customer service several times for a week .everytime I was given new resolution date for my issue.my call was transferred, disconnected several times during this week.i was told this issue can be resolved only by their seniors, was on the line for more than half hour, waiting for the seniors to resolve my issue.
Pathetic customer service
Complaint Against / To: Videocon D2H

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