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Free add on plan charged videocon d2h Customer Id.168679297

Complain ID : CCN033561   39   Complaint's Reply

DTH TV Complaint Complaint Date: August 28, 2018
Modified date: September 18, 2018
  • State :  Maharashtra
  • City :  Panvel
  • Address: At- Tara,Post-Barapada,Tal-Panvel,Dist-Raigad.
My videocon d2h Customer Id.168679297.(Avinash Thakur)I registered complaint to d2h complaint no.618114498.
After 25 days still complaint not resolve.complaint is i received a call from d2h on 6 june.a lady said you have free add on marathi hd plan.and i confirm with she that its totaly free.and she said yes.but after one month he charge me for this add on plan.after several calls & emails to d2h no one refund my ac balance.always says in process.please take a action on videocon d2h.Thanks.
Complaint Against / To: Videocon d2h

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    Videocon d2h

    free add on plan charged by Videocon d2h:

    (5 of 5)

    Dear Customer,

    Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

    Warm Regards,
    Videocon d2h Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.