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Need Remote Replaced: After multiple complaints no result - Videocon d2h

Complain ID : CCN031846   33   Complaint's Reply

DTH TV Complaint Complaint Date: May 17, 2018
Modified date: May 25, 2018
NO SERVICE, no engineer visit, after multiple escalation, Videocon D2H. In past 5 days I have called so any times to customer care for a remote and it is painful that every day a ticket gets opened and then it is closed for no reason. This is happening daily and i am not able to see TV at all. Customer id 18260571.
Complaint Against / To: Videocon d2h

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    Videocond2h

    Need Remote Replaced: After multiple complaints no result by Videocond2h:

    (5 of 5)

    Dear Customer,

    Please email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

    Warm Regards,
    Videocon d2h Team

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.