Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

As per TRAI guidelines, We are unable to select the channels of choice

Complain ID : CCN037701   38   Complaint's Reply

DTH TV Complaint Complaint Date: March 2, 2019
  • State :  Maharashtra
  • City :  Pune
  • Address: C 1001 Nanospace Society, Ravet
Hi ,


We have been trying more than a month now , but As per TRAI guidelines, We are unable to select the channels of choice from videocon d2h site and whenever we call customer care, it always show busy.

Once i was unable to connect , i got confirmation of my selected channels but then very next day, all the selected channel got refreshed and just showing only 4 channels are active.
Complaint Against / To: Videocon D2h

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    team d2h

    by team d2h:

    (5 of 5)

    Dear Kanika,

    We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at customercare@d2h.com so that our team can look into your concern.

    Regards,
    Team d2h

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.