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Requested to close the account, but not closed & sent the bill.

Complain ID : CCN019721   27   Complaint's Reply

Delivery Complaint Complaint Date: June 1, 2016
Dear Sir / Madam,

In my previous home, I used M/s Tikona's Broadband services for 2 years.
My Tikona account number is 1111893961.

In October 2015, I shifted from that address to new home.
That time I called Tikona customer care team & requested to close my account.
That time they agreed on phone to close that account. Also I cleared that month's bill.
They came & took their devices too.

After 3-4 months they called me & asking me to pay the pending last 3 months bill which is approx Rs. 3,000. They are not lisigning to me on this.

Now they are calling me on this & threatening me.


Please help me on this.

Thank you very much for your help in advance.



Sincerely,

Shankar Naidu. G.
M0: +91 7757008113
Tikona Account number is 1111893961.

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    Tikona Care

    by Tikona Care:

    (5 of 5)

    Dear Mr. Naidu,

    Greetings from Tikona.

    With regards to your concern, we confirm that your Tikona service has been terminated.

    We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in’

    Regards,
    Tikona Care

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