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Complaint for Internet issues with World Net Broad Band Service/Video World

Complain ID : CCN017168   36   Complaint's Reply

Delivery Complaint Complaint Date: April 9, 2016
Modified date: April 10, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: /1, 304, Hariom Apt, S V Road Borivali West Mumbai 92
Dear Sir/Madam,

I have taken an internet connection from a company called “World Net Broad Band Service/Video World” (contact co.: 02228065081/7666111786) and I am using it since March 8, 2016. The company claims that they are distributing the internet provided by You Scod 18.

I would like to bring it to your notice that there has been a frequent disconnection in the internet service provided and I consider it to be in breach of contract. Every day the internet fail to connect from morning till evening 6.00 o’clock. Hence, my official work gets disrupted due to internet disconnections.

I have lodged numerous complain with the officials of “World Net Broad Band Service/Video World”. The person never answers my call. If he does then he would tell me that his team is no his way to fix the problem/ server is down/ there is internet problem from the main source “You Scod 18” and at times he blames it on us stating that the router is not kept in a correct position.

The service is not of acceptable quality and does not match with the amount being charged to us.

Request you to kindly look into the matter.

Regards,
Nirav Shah
+91 9920 048 149

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.