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Complaint for Fraudlent GTPL Broadband Service and compensation for the harassment

Complain ID : CCN022813   51  

Delivery Complaint Complaint Date: September 24, 2016
Modified date: September 25, 2016
  • State :  Gujarat
  • City :  Vadodara
  • Address: 18, Kalyan Society, Panigate
My broadband connection is not working since a week, I have contacted GTPL for this, I mailed customer support, nodal officer and Appellate Authority, still no resolution has been found for this.

Everymonth the provider switch off the connection, without any reason for 24 hours, and when we file a complain they tell us that it will be resolved within 24 hours as per our policy, it starts after 24 hours, this happens everymonth.

Apart from this the current error is still not solved after a week.

First of all they sent the repair technician after 6 days, till that my connection was down.

The technician just came to inform me that I need to take my Router to GTPL office.

I took my router to GTPL office next day on 24/9/2016. They were not able to solve anything, and told me to contact router supplier for upgrading the Router firmware, anyhow I managed to get the router updated. even after that my internet is not working.

I have lost my money, time for this..

I have paid thousands of rupees to them for a yearly subscription.

Even after paying so much I m not getting a good service.

I have to do a recharge on my phone everytime because of Broadband not working.

By this time I am totally frustrated, and tortured mentally.

Please help me..

I want to get compensation for the harassment, Loss of money, Loss of time.

Regards,
Hashib

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