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GTPL internet connection lost from 4 days but not taken any action from GTPL

Complain ID : CCN020597   57   Complaint's Reply

Delivery Complaint Complaint Date: June 23, 2016
Modified date: June 28, 2016
  • State :  Gujarat
  • City :  Kalol
  • Address: 109,vaijanath Society,borisana,kalol
Hello sir,

i have GTPL connection.i lost my connection before 4 days(18-6-2016)to(continue). I create ticket online at 22/06/2016 07:49:34 from online ticket no is 1372693 and after that at evening again create ticket at customer care at 22/06/2016 16:52:35 from online no is 1374757.Till my issue is not solved. I waste my money to this f rode company.Again and Again gives me promises that please wait your issue will be shortly solved in few hours. But still not solved my issue. I have my own business so must required internet.please take action at this f rode company.

please as soon as possible solved my issue.

Thanks,
saurabhsinh ajitisnh rathod

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    Sarfaraz M Shaikh

    GTPL Connection Shifting by Sarfaraz M Shaikh:

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    I am a customer of GTPL Hathway Limited, Ahmedabad. I raised a request for shifting my broadband/cable connection to a new location on 16 January 2026. As per GTPL’s own service guidelines, connection shifting is supposed to be completed within 7 working days.

    However, even after more than the committed timeline, my connection has still not been shifted. There has been no resolution from the service provider till date.

    I have been calling GTPL customer support daily, and every time I am informed that the request status is “in progress”, without any clear timeline or action. No technician visit has been scheduled, and no proper response or escalation has been provided.

    Due to this delay, I am facing continuous inconvenience and disruption of essential services. This clearly amounts to deficiency in service and negligence on the part of GTPL Hathway Limited.

    Details
    Service Provider: GTPL Hathway Limited
    City: Ahmedabad
    State: Gujarat
    Pincode: 380055
    Ticket no - 1639586
    Name:- Sarfaraz M Shaikh
    Account no: BB0005441475
    Request Type: Connection shifting
    Request Raised On: 16 January 2026
    Current Status: Pending with no resolution

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