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Complaint against Flipkart delivered nextbit robin phone with faulty wifi and not replacing it

Complain ID : CCN023257   23  

Customer Care Complaint Complaint Date: October 13, 2016
Modified date: October 15, 2016
I bought Robin by Nextbit mobile phone. I am able to connect with wifi router, but wifi speed is very bad. I am getting less than 10kbps speed. I raised the same concern with Flipkart, they shared and an app with me to remotely check the problem. I install that app. That app only checked if my mobile can connect to wifi router and they are saying that your wifi is working good so we can not exchange the product.

When I checked about this issue on Nextbit portals, this is the genuine fail/problem of nextbit Robin.

At last Flipkart has soled me faulty item and they are saying we can not exchange the product.

Order id: OD307235224100268000

Regards,
Atif

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