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Hitachi AC - Not providing service to consumer/false promises

Complain ID : CCN031349   35   Complaint's Reply

Consumer Complaint Date: April 5, 2018
Modified date: April 13, 2018
Hi,

I had purchased a 1 ton Hitachi AC last year. My 1 free service was due. I am calling them again again for the service but they closing the ticket without attending the service.

My latest ticket id is18040204439.




Regards
Himanshu Garg
Complaint Against / To: Hitachi

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    Team Hitachi

    by Team Hitachi:

    (5 of 5)

    Dear Himanshu,

    Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get back to you at the earliest.

    Regards,
    Team Hitachi

    Team Hitachi

    by Team Hitachi:

    (5 of 5)

    Dear Himanshu,

    We understand that your concern is resolved now. Please get back to us if you face any issue with your Hitachi product.

    Regards,
    Team Hitachi

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.