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Unjust Billing and case filed in court

Complain ID : CCN017882   38   Complaint's Reply

Consumer Court Complaint Date: April 30, 2016
  • State :  Delhi
  • City :  South Delhi
  • Address: F-43, Flat Number 103, 1st Flr, Khanpur Extension, Opposite Flat # 87, PIN 110062
Had taken an MTS MBLAZE dongle which did not work from the date of activation 22nd January 2016. I requested them to return my initial deposit amount of 1100 and asked to cancel my services on 24th January 2016. They not only left my account active but billed me for a complete month and on non payment generated another bill totaling 1420. Today I came to know that they have filed a case against me at Karkardooma court with file number CTC1032. When I had called them numerous times and have copies of the email sent to their Customer Service team for cancellation and refund how can they keep the account active and file a case against me for non payment like a criminal?

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    Dear Customer,

    We are fully sensitized to your concerns. However, we request you to please mail your query/complaint to customercare@mtsindia.in along with 10 digit MTS number in order to provide you with better resolution.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.