Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

ShopCJ - Not providing refund for damage and wong product

Complain ID : CCN017117   21  

Consumer Court Complaint Date: April 8, 2016
Hi,

My name is Nikhil Kakkar. I purchased a product named Top Gear 5 Pcs Luggage Combo from SHOP CJ. I placed order on 7th March, 2016 and product delivered on 8th March, 2016, after opening the parcel I found the product in damaged condition and also the product was of wrong colour. On the same day of delivery of the product i.e. on 8th March, 2016 I lodged the complaint to Shop CJ for returning of the product and made request for refund.
The company/brand SHOP CJ didn't call me and every time I made calls to the brand and brand made excuses and asked so many times about the reason for returning the product. Company asked me to wait for 24 hrs but arranged the pick up of the product after four days after so many calls made by me to the brand.
On the day of pick up of the product I again called the brand as they told me to inform them about the pick up of the product and then on call one of the executive informed me to wait for 48 hrs and said that after 48 hrs brand will call me for sharing my bank account details for refund but i didn't received the call and again i start calling the brand and they keep giving fallse commitments.

Till date I have not received my refund and no single call has been made to me from brand.

Please look into this matter.

Below are the details ::

Product :: TOP GEAR 5 PCS LUGAGGE COMBO
AMOUNT PAID :: Rs. 2198
COMPANY :: SHOP CJ
ITEM CODE :: 152595
DATE :: 07/MARCH, 2016
INVOICE NO. :: 201603070385
ORDER NO. :: 20160307082317

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.