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Complaint against E-Bike Gallery Bhavnagar for selling a defective e-bike and refusing replacement o

Complain ID : CCN064299   6  

Consumer Court Complaint Date: January 17, 2026
  • State :  Gujarat
  • City :  Bhavnagar
  • Address: First Floor, Plot No. 8/4, Near Vishwakarma Circle, Vitthalwadi, Bhavnagar – 364001, Gujarat
My name is Afzal Lakhani. I purchased an e-bike model WORZO DL from E-Bike Gallery Bhavnagar on 20/12/2025 for ₹41,500. The bill and photographs are attached. Within a short period of purchase, the battery and its fitment became damaged, which is clearly visible in the photos. This defect makes the e-bike unsafe and unusable. I contacted the dealer and salesman multiple times through calls and visits, but they refused to repair, replace, or take responsibility. No proper support or after-sales service was provided. The dealer is avoiding responsibility and not cooperating. This amounts to deficiency in service and sale of a defective product under consumer law. I have suffered financial loss, inconvenience, and mental harassment. I am requesting intervention to resolve this issue and allow me to proceed with legal/consumer action. I seek replacement of the defective e-bike with a new one at no extra cost and appropriate relief as per law.
Complaint Against / To: E-Bike Gallery Bhavnagar

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