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Snapdeal is not returning money in return to bad product

Complain ID : CCN026396   31   Complaint's Reply

Consumer Court Complaint Date: March 6, 2017
  • State :  Delhi
  • City :  South Delhi
  • Address: 201, G 72-3, Near Karim Restaurant, Shaheen Bagh, New Delhi
I had purchased a mouse from snapdeal online.
When I checked mouse in system then it was not working properly. Mouse wheel was not working at all.

I returned Mouse by giving this reason.
Courier-man came to my home and he checked my product and found same that it was not working properly.

He took it back and give me slip in return.

I am shocked, when I got a call from snapdeal and he said that he got broken Mouse.
I said him that its wheel was not working properly that is why I returned.
He said that I cannot get return money.

Please help me
Complaint Against / To: Snapdeal

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    snapdeal

    by snapdeal:

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    Dear customer,

    We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

    Regards,
    Team Snapdeal

    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear customer,

    We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

    Regards,
    Team Snapdeal

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